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A customer contacted Klaus Roofing of Ohio about roof and shingle damage from a recent wind storm. There are visible interior leak spots, prompting the need for immediate attention. The customer has already received an inspection from their insurance company but expects the repair costs to exceed the insurance estimate. The roof, which is at least 12 years old, has asphalt shingles. During our conversation, we informed the customer that we would still need a full shingle sample to proceed.
The customer was agreeable to this requirement. We assured the customer that someone from our team would be in touch to coordinate the next steps. Our goal is to provide a thorough evaluation and ensure that the repair meets all necessary standards, despite the potential for additional costs. By maintaining clear communication and setting proper expectations, we aim to deliver a satisfactory resolution to the customer's roofing issues.
The flashing on your chimney plays a crucial role in safeguarding your roof against water leaks. That's why it's imperative to address any damages by repairing or replacing the flashing. This chimney is now protected from the rain and elements, giving the homeowner peace of mind that their chimney will not leak.
A customer contacted Klaus Roofing of Ohio for a quote on a roof replacement. The current roof, made of cedar shake, is about 30 years old. The customer is looking to replace it with asphalt shingles. We previously quoted Scott, and now he needs a specific quote for the flat rubber portion of the roof. The customer has requested a call before our arrival to ensure his dogs are inside. This precaution is important for both the safety of the dogs and the efficiency of our work.
We will prepare a detailed quote focusing on the flat rubber roof section, adhering to the customer's specifications.
By coordinating effectively and considering the customer's needs, we aim to provide a comprehensive and satisfactory roofing solution. Our goal is to deliver quality service and ensure the customer's peace of mind throughout the process.
The Aspen Dental office contacted us to address leaks in their roof, though the age of the roof was unknown. Recognizing the urgency of maintaining a safe and functional space for both staff and patients, they requested a professional evaluation to determine whether a repair or full roof replacement would be the most effective solution. The current roof features Dynasty IKO shingles in Driftshake, and the goal was to restore its integrity while preserving its aesthetic.
After a thorough inspection, our team identified the areas contributing to the leaks and assessed the overall condition of the roof. Depending on the extent of the damage, we will either proceed with targeted repairs using matching IKO Driftshake shingles or recommend a full roof replacement if the structure has widespread wear. In either case, the use of Dynasty IKO shingles in Driftshake will ensure a seamless, durable finish, blending perfectly with the building's existing look. This project will provide Aspen Dental with the reliability and longevity needed to keep their office protected and running smoothly.
Return customer called in for a replacement downspout. The issue was easy to access in the front of the home and our roofing experts were able to quickly resolve and repair the issue. The customer was happy with the new look of the home and was left with no other concerns.
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